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Frequently Asked Questions
1.Can I send files to more than one phone?
2.Will the ringtones and images expire after a certain number of days?
3.Can I send files to more than one phone?
4.Did the test but didn't get the text message.
5.Do you support real music Hi-Fi, MP3, MP4, ringtones?
6.How do I know if my phone will work?
7.What could be easier or give you more piece of mind?
8.What ring tones can I have sent to my phone with this service?
9.Could you add support for my phone that's not on the supported list?
10.How do I register for this site?
11.Get the text message but don't know how to make it work.
12.Can you bill my cell phone statement?
13.Do you support polyphonic ringtones?
14.Get the text message on my phone but don't know what to do.
15.Samsung x427 / x426 - How do I save the file once it's sent to my phone?
16.Nokia phones - How do I save the file once it's sent to my phone?
17.What's the average file size?
18.Tied to pay with a credit card but got a PayPal screen.
19.Click on the link in the text message but don't receive the download.
20.Why can't I download when I click on the bookmark/link in the text message?
21.How do I get support?
22.Do you send out junk text messages like jokes or horoscopes?
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1.Can I send my own custom images or ringtones to my phone?

Our standard service allows you to send an unlimited number of ringtones and real music within a period to just your phone . A single $12.00 payment will allow you to send an unlimited number of ringtones,real music .mp3 and midi to your phones. If you have more questions about this topic, contact us. If your question is about something else, go back to search for another topic.

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2.Will the ringtones and images expire after a certain number of days?

No. Unlike the files you get from your cell phone company, the files sent from RINGRINGTONESAFRICA will stay on your phone until you delete them. If you have more questions about this topic, contact us . If your question is about something else, go back to search for another topic.

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3.Can I send my own custom images or ringtones to my phone?

Absolutely! For images we even take care of automatically sizing the image to fit on your phone! Any MP3 or CD audio track can be converted into a real music ringtone and sent to your phone. Also, your files are totally confidential and only you can download them BUT WE DO NOT SUPPORT THESE SERIVCE AS YET .if you have more questions about this topic, contact us. If your question is about something else, go back to search for another topic.

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4.Did the test but didn't get the text message.

It could just be that you haven't waited long enough. We send the text message instantly. Most of the time you get the text message within a minute or two. But, it sometimes takes your cellular company a long time to get you the message. This is due to cellular traffic.

It could also be that your cellular company is blocking the text message because they believe you're being spammed. If you sent several test files one right after the other they may do this. You should only send one file at a time to insure that this doesn't happen. See below for a solution to this.

There's another way to test your phone. Use your phone's Internet browser and access wap.ringringtonesafrica.com where you can download the files to test your phone without the text message. Please note that this process doesn't work for all phones’ because some mobile operators do not allow downloads over the Internet.

Finally, strange as it sounds, maybe you just entered the wrong phone number or cellular company. You would be surprised at how many times this is the reason. If you have more questions about this topic, contact us. If your question is about something else, go back to search for another topic.

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5.Do you support real music Hi-Fi, MP3, MP4, ringtones?

Yes! We call these real music ringtones and you can send as many as you want to your phone. Real music ringtones can be the real song with the singer, a sound effect or whatever sampled sound or music. Test Your Phone to verify compatibility. If you have more questions about this topic, contact us. If your question is about something else, go back to search for another topic.

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6.How do I know if my phone will work?

We've made it very easy to test your phone with RINGRINGTONESAFRICA and verify it's working before you order. Simply visit our Test Your Phone page and test out several kinds of files with your phone. You'll know up-front that your phone works before you order.

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7.What could be easier or give you more piece of mind?

If your cellular company is not listed, see this FAQ: Could you add support for my phone that's not on the supported list? If you have more questions about this topic, contact us. If your question is about something else, go back to search for another topic.

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8.What ring tones can I have sent to my phone with this service?

We are set up to promote Africa songs so the this site allows you to download only Africa ring tones and real music . If you have more questions about this topic, contact us. If your question is about something else, go back to search for another topic.

9.Could you add support for my phone that's not on the supported list?

If your cellular company is NOT on the Compatible Phones page:
You can easily test to see if your phone will work with our service. Visit www.wap.ringringtonesafrica.com from your cellular phone's Internet browser and download the test files to see if they work. If it works, your phone and cellular company are supported! Please contact us. so we can add your cellular company to our compatible list. If it doesn't work, your phone doesn't support file downloads and is therefore not compatible.

If your cellular company IS on the Compatible Phones page, but your phone model is not listed:
Visit the Test Your Phone page and test your phone with the different file formats to see which file formats are compatible with your phone model. If any work, please contact us so we can add your phone to the compatible phone list.

If you have more questions about this topic, contact us. If your question is about something else, go back to search for another topic.

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10.How do I register for this site?

Unlike other sites, we don't require you to register to test your phone. You can test your phone from the Test Your Phone page without any kind of registration. Also, if you decide to order our service, you will automatically be registered and given a login. We just do it all in one step instead of you having to do it twice like many sites. Other sites that want you to register before you can test your phone do this so they can spam you. We NEVER send out unsolicited emails or anything spam related. We hate spam just as much as you do. If you have more questions about this topic, contact us. If your question is about something else, go back to search for another topic.

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11.Get the text message but don't know how to make it work.

Once you receive the text message you need to open it and "Go" to the link provided. Some phones don't have a direct "Go" option. For these phones you may need to access the menu or option key for an option that allows you to "Go To" the link or save it to your bookmarks. If you still can't find the "Go" option use your phone's internet browser and access www.ringringtonesafrica.com where you can download the files to test your phone. If you have more questions about this topic, contact us. If your question is about something else, go back to search for another topic.

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12.Can you bill my cell phone statement?

There are very good reasons why we don't offer this payment option. Sites that bill cell phones directly are often scams and we don't want to be associated with them. We can't verify you're 18 and have authorization to buy ..

For these reasons, we only accept payment by credit card , With PayPal, you can pay with your checking account using their eCheck service. There's no charge to setup a PayPal account. If you have more questions about this topic, contact us. If your question is about something else, go back to search for another topic.

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13.Do you support polyphonic ringtones?

Yes! We allow you to send polyphonic ringtones to your phone. Polyphonic means multiple instrument ringtones. Test Your Phone to verify compatibility. If you have more questions about this topic, contact us. If your question is about something else, go back to search for another topic.

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14.Get the text message on my phone but don't know what to do.

HERE ARE FEW TIPS

Motorola phones - How do I save the file once it's sent to my phone?

Most Motorola phones use the following process to download a file from a text message.

Read the message.

1.Select the center Option button.
2.Select Go to and the phone will download the file.
3.select Store to save or assign the file.
4.

If you have more questions about this topic, contact us. If your question is about something else, go back to search for another topic.

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15.Samsung x427 / x426 - How do I save the file once it's sent to my phone?

The Samsung X427 and x426 use the following process to download a file from a text message. It may be similar on other Samsung models also.

1.View the message.
2.Select Options.
3.Select option 5 Save Address.
4.Move down to the web address (the last option) and select Options.
5.Select 1 Connect.
6.The file will download and then ask you to name the file.
7.You can then play the ringtone or display the image.

If you have more questions about this topic, contact us. If your question is about something else, go back to search for another topic.

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16.Nokia phones - How do I save the file once it's sent to my phone?

Older Nokia phones use the following process to download a file from a text message.

1.View the message.
2.Select Options.
3.Select Use detail.
4.Select Web address.
5.Select Options.
6.Select Go to.
7.

The phone will download the file and you select Options to play, view, save or discard the file.

As if that wasn't complicated enough, newer Nokia phones use following even more complicated process to download a file from a text message.

8.Show the message.
9.Press Options.
10.Scroll to Find.
11.Press joystick to the Right.
12.Scroll to Web Address.
13.Press Select.
14.Press Options.
15.Scroll to Go To Web Address.
16.Press Select to access the web.
17.Press Options.
18.Scroll to Open.
19.Press Select.
20.The phone will download the file and you select Options to play, view, save or discard the file.

If you have more questions about this topic, contact us. If your question is about something else, go back to search for another topic.

tried to pay but got an error.

Most likely this is happening because your browser is setup to be so secure that PayPal will no longer function. If you're using IE, from the "Tools" menu select "Internet Options...". Click on the "Security" tab, the "Trusted Sites" icon and then the "Sites..." button. Enter "https://www.paypal.com" (notice it's https not http, https means it's secure) then click "Add" and "OK". Next, click on the "Privacy" tab and the "Sites..." button. Enter "paypal.com", click "Allow", and then "OK". Finally, click "OK" to get out of the Internet Options.

This procedure will allow things like cookies and JavaScript to work for just the PayPal site while still keeping your connection and credit card number secure.

If you're still having a problem, you can contact PayPal) by email. If you have more questions about this topic, contact us. If your question is about something else, go back to search for another topic.

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17.What's the average file size?

1.Images depend on the size of your phone's display. They typically range from 10k for lower resolution phones to 30k for higher resolution phones. Phones with very high resolution displays may be larger.

2.Polyphonic ringtones range from 1k to 10k with the maximum being about 30k as long as you click the option that forces the length to not being longer than 30 seconds.

3.Real music ringtones all depend on how many seconds long and what the file type is. MMF and AMR files are always under 30k. QCP files are typically 30-60k. MP3 files are 4k per second while MP4 files are 6k per second.

If you have more questions about this topic, contact us. If your question is about something else, go back to search for another topic.

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18.Tied to pay with a credit card but got a PayPal screen.

This is because you or someone on your computer used a PayPal account in the past. To pay with a credit card, just select the "Click Here" button in the center of the page just after "If you do not currently have a PayPal account". You will proceed to the standard credit card processing screen. Please note that our standard credit card payments are also processed with PayPal, but this does NOT require a PayPal account. One restriction is that you can't use a credit card that's associated with a PayPal account. If your credit card is used in a PayPal account, it will give you an error. You then must either use a different credit card or pay from your PayPal account instead. PayPal does this for security reasons so someone else can't use your credit card without also having your PayPal login information. If you have more questions about this topic, contact us. If your question is about something else, go back to search for another topic.

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19.Click on the link in the text message but don't receive the download.

WAP Push may be deactivated on your phone. For some phone models, WAP Push is deactivated by default. This will result you not being able to receive any download links. The problem is more common with certain Samsung and SonyEricsson phones. Here's how you can activate WAP Push on your phone:

  • Samsung or SonyEricsson: From the main menu go to "Messages", then to WAP Push/Push permit, and change the setting to "always".
  • If you have more questions about this topic, contact us. If your question is about something else, go back to search for another topic.

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    20.Why can't I download when I click on the bookmark/link in the text message?

    WAP (your cellular Internet connection) might not be set up correctly on your phone. Contact your cellular company and ask how to adjust your WAP settings. Here's WAP configuration utilities for these cellular companies:

    If you have more questions about this topic, contact us. If your question is about something else, go back to search for another topic.

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    21.How do I get support?

    You use the support/contact system you're in right now to find the question and solution that best matches your problem. If after reading the solution you still need more assistance there's a "contact us" link at the bottom of each FAQ (just like on this page). Or, you can use our support system when support specalists are available. If you have more questions about this topic, contact us. If your question is about something else, go back to search for another topic.

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    22.Do you send out junk text messages like jokes or horoscopes?

    Absolutly not! We are NOT in that business and you will never get any kind of junk text messages like jokes, horoscopes, trivia, or anything of the sort from us. We also DO NOT give or sell your number to others as per our privacy notice. The only time you will ever get a text message from us is when you're sending a file to your phone. And even those text messages can be turned off if you wish to use your phone's browser to download files. If you have more questions about this topic, contact us. If your question is about something else, go back to search for another topic.

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